This Privacy Policy explains how 24 win collects, uses, stores, and protects the personal information of players registered on our Philippines online gaming platform. We are committed to keeping your data secure and being transparent about how it is used. By creating an account or using any part of the platform, you agree to the practices described on this page.
Data Security
Encrypted and protected
No Third-Party Selling
Your data stays with us
Player Rights
Access, correct, or delete
We only collect the data we genuinely need to operate the platform, verify your identity, process transactions, and keep your account secure. Here is a clear breakdown of the categories of personal information we gather from Filipino players.
When you sign up on 24 win, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and manage your account on the platform. We use your date of birth to verify that you meet the minimum age requirement of 21 years under Philippine law. Your email and mobile number are used for account notifications, security alerts, and support communications. We do not collect more personal details than are necessary for these purposes at the point of registration.
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as e-wallet account references or bank account identifiers associated with your registered name. We do not store full card numbers or sensitive authentication credentials on our servers. Transaction records including amounts, dates, and payment method types are retained for regulatory compliance and to resolve any disputes that may arise. All financial data is handled in accordance with applicable Philippine financial regulations and data protection standards. We may request additional documentation to verify the source of funds in line with anti-money laundering obligations.
We collect information about how you use the platform, including the games you play, bets you place, session durations, and features you interact with. This data helps us improve the platform experience, identify technical issues, and personalise content where relevant. Device information such as browser type, operating system, and screen resolution may also be collected to ensure the platform displays correctly on your device. We may log your IP address for security monitoring and fraud prevention purposes. This activity data is not sold to third parties and is used solely to operate and improve the 24 win platform for Filipino players.
In compliance with Philippine gaming regulations and anti-money laundering requirements, we may request government-issued identification documents such as a passport, driver's licence, or national ID to verify your identity before processing withdrawals or when required by our compliance team. These documents are stored securely and accessed only by authorised personnel for verification purposes. We do not use your identification documents for any purpose other than confirming your eligibility and identity on the platform. Once verification is complete, documents are retained only for as long as required by applicable law. You will be notified through your registered contact details if verification is required.
When you contact our support team, we retain records of your communications including the content of messages, the date and time of contact, and the resolution provided. These records help us maintain service quality, train our support staff, and resolve any follow-up queries you may have. We may also send you platform-related communications such as account security alerts, transaction confirmations, and policy update notices through your registered email or mobile number. You can manage your communication preferences through your account settings at any time. We do not send unsolicited promotional messages without your consent.
We may collect general location data derived from your IP address to confirm that you are accessing the platform from the Philippines, as required by our operating licence and applicable regulations. We do not collect precise GPS location data from your device. Location information is used solely for compliance and access control purposes and is not shared with third parties for marketing or profiling. If our systems detect access from a restricted jurisdiction, your account activity may be temporarily suspended pending review. This measure is in place to protect both the platform and its registered Filipino players from regulatory risk.
Your personal information is used only for the purposes described in this policy. You have clear rights over your data, and we make it straightforward to exercise them.
As a registered player on 24 win, you have the following rights regarding your personal data under applicable Philippine data protection law:
We do not sell your personal data. Here is what you need to know about who may access your information, how long we keep it, and how we handle changes to this policy.
24 win does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary for those specific functions and under strict confidentiality agreements. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change in advance. All third parties who handle your data on our behalf are required to maintain appropriate security standards.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure in line with anti-money laundering regulations. Once the applicable retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. If you request account closure, we will begin the data retention review process and inform you of the applicable timelines. You may contact our support team through the FAQ page for more information about specific retention periods.
We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls limiting data access to authorised personnel only, and regular security reviews. While we take all reasonable precautions to safeguard your data, no online platform can guarantee absolute security, and you are encouraged to take steps to protect your own account credentials. If a data breach occurs that is likely to affect your rights, we will notify you and the relevant Philippine authorities in accordance with applicable law. Our security practices are reviewed and updated regularly to address emerging threats.
24 win reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will publish the updated policy on this page and update the effective date shown at the top. We may also notify registered players through their registered email address or via an in-platform notice where the changes are significant. Your continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. If you have questions about any aspect of this policy, the FAQ page is a good starting point for common queries.
Your personal data is handled with care at 24 win. Create your free account today and enjoy sports betting, live casino games, and slot titles — all in Philippine pesos, all from your mobile browser. If you have questions about how your data is used, our FAQ page has clear answers ready for you.